Privacy Policy - Suet Skincare
Website: https://www.suetskincare.com.au/
Effective Date: August 1, 2025
Last Updated: August 1, 2025
Our Commitment to Your Privacy
At Suet Skincare, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at https://www.suetskincare.com.au/, purchase our products, or interact with us.
Business Details:
Business Name: Suet Skincare
ABN: 62 592 279 593
Business Address: NSW 2777, Australia
Website: https://www.suetskincare.com.au/
Email: info@suetskincare.com.au
Phone: 0458 180 249
Information We Collect
Personal Information
When you use our website or purchase our products, we may collect:
Contact Information:
Name, email address, phone number
Billing and shipping addresses
Communication preferences
Purchase Information:
Order details and history
Payment information (processed securely through third-party payment providers)
Delivery preferences and tracking information
Website Usage Information:
IP address and device information
Browser type and version
Pages visited and time spent on site
Referring website information
Cookie and tracking data
Communication Records:
Correspondence via email, phone, or contact forms
Social media interactions
Customer service enquiries and feedback
How We Collect Information
We collect information when you:
Browse our website at https://www.suetskincare.com.au/
Create an account or make a purchase
Subscribe to our newsletter or marketing communications
Contact us through our contact forms, email, or phone
Follow or interact with our social media accounts
Participate in surveys, competitions, or promotions
How We Use Your Information
We use your personal information to:
Provide Our Services:
Process and fulfil your orders
Manage your account and customer relationship
Provide customer support and respond to enquiries
Send order confirmations, shipping updates, and receipts
Marketing and Communication:
Send newsletters, product updates, and promotional offers (with your consent)
Personalise your shopping experience
Inform you about new products and skincare tips
Website Improvement:
Analyse website traffic and user behaviour
Improve our website functionality and user experience
Conduct market research and customer satisfaction surveys
Legal and Business Operations:
Comply with legal obligations and regulations
Protect our business interests and prevent fraud
Maintain business records and accounts
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our business:
Essential Service Providers:
Payment Processors: Secure transaction processing (e.g., Stripe, PayPal, Square)
Shipping Companies: Order fulfilment and delivery (e.g., Australia Post, courier services)
Email Marketing Platforms: Newsletter and marketing communications (e.g., Mailchimp, Klaviyo)
Website Hosting and Analytics: Site functionality and performance analysis
Customer Service Tools: Live chat and support systems
Professional Services:
Accounting and bookkeeping services
Legal and professional advisors
IT support and security services
Legal Requirements: We may disclose your information when required by:
Australian law or court order
Government authorities for tax or regulatory compliance
Protection of our rights, property, or safety
Prevention of fraud or illegal activities
Data Security and Storage
Security Measures
We implement appropriate technical and organisational measures to protect your personal information:
SSL encryption for data transmission
Secure servers and databases
Regular security updates and monitoring
Access controls and staff training
PCI DSS compliant payment processing
Data Storage
Your information is primarily stored on secure servers in Australia
Some service providers may store data internationally with appropriate safeguards
Payment card details are never stored on our servers
Data Retention
We retain your personal information for as long as necessary to:
Provide ongoing services and support
Comply with Australian business and tax record requirements (typically 7 years)
Resolve disputes and enforce our agreements
Meet legal and regulatory obligations
Your Privacy Rights
Under Australian privacy law and our commitment to transparency, you have the right to:
Access and Portability:
Request access to the personal information we hold about you
Receive a copy of your information in a portable format
Correction and Updates:
Request correction of inaccurate or incomplete information
Update your account details and preferences
Deletion and Restriction:
Request deletion of your personal information (subject to legal requirements)
Request restriction on how we process your information
Marketing Communications:
Unsubscribe from marketing emails at any time
Update your communication preferences
Opt-out of targeted advertising
Withdraw Consent:
Withdraw consent for data processing where applicable
Close your account (subject to business record requirements)
To exercise these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. We use cookies to enhance your browsing experience and provide personalised service.
Types of Cookies We Use:
Essential Cookies: Required for basic website functionality, shopping cart, and security Performance Cookies: Help us understand how visitors interact with our website Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness Preference Cookies: Remember your settings and personalise your experience
Managing Cookies
You can control cookies through your browser settings:
Block all cookies (may affect website functionality)
Delete existing cookies
Set preferences for different types of cookies
For more information, visit your browser's help section or www.aboutcookies.org
Third-Party Services and Links
Our website may contain links to third-party websites, social media platforms, and services. This Privacy Policy does not apply to these external sites. We recommend reviewing their privacy policies before providing any information.
Third-Party Services We Use May Include:
Google Analytics for website analytics
Facebook and Instagram for social media integration
YouTube for embedded videos
Payment providers for secure transactions
International Data Transfers
Some of our service providers are located outside Australia. When we transfer your information internationally, we ensure:
Appropriate safeguards are in place
The receiving country has adequate privacy protections
Contractual protections are included in service agreements
Marketing Communications
Consent
We only send marketing emails to customers who have:
Made a purchase from us
Explicitly subscribed to our newsletter
Provided consent through other means
Unsubscribing
You can unsubscribe from our marketing communications:
Click the unsubscribe link in any marketing email
Update your preferences in your account settings
Contact us directly to opt-out
Please note: Even if you unsubscribe from marketing, we may still send transactional emails about your orders and account.
Children's Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
Posting the updated policy on our website
Sending email notifications to subscribers
Including notices in our communications
The "Last Updated" date at the top of this policy indicates when changes were made.
Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
Primary Contact:
Email: info@suetskincare.com.au
Phone: 0458 180 249
Website: https://www.suetskincare.com.au/
Privacy Complaints
If you're not satisfied with our response to your privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
OAIC Contact Details:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218, Sydney NSW 2001
Governing Law
This Privacy Policy is governed by Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Important Notice: This Privacy Policy is designed to comply with Australian privacy law requirements. We strongly recommend having this policy reviewed by a qualified legal professional to ensure it meets your specific business needs and legal obligations. Privacy laws can be complex and may change over time.
Last reviewed: August 1, 2025